Lifetime Guarantee for Bags & Packs
Whether you bought it yesterday or in 1973, our Plain + Simple Lifetime Guarantee still applies for all bags and packs and The Outdoor Recreation Group will happily send you a new one.
Three-Year Warranty for Lifestyle Accessories & Hard Goods
All lifestyle accessories and hard goods are fully guaranteed against defects in workmanship and materials to the original purchaser for three (3) years from date of purchase.
Our warranties apply when the product(s) have been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty.
TORG, at its sole discretion, will replace with a product currently available of comparable value and comparable function or issue a credit voucher for an amount not to exceed the retail replacement value of the defective item, applicable sales tax (if any), and shipping charges. The credit voucher can be redeemed to purchase any item on each brands website up to the full value of the voucher.
TORG will do everything possible to take care of your warranty request. Please allow up to 10 business days to process.
Our warranties do not include coverage for personal belongings that have been stored in any TORG packs or accessories. Other incidental and consequential losses are excluded. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.
We take pride in our product quality and our loyal customers, so if it falters, please tell us about it.